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All out-of-stock products are due to the new Provincial Excise Taxes.

FAQs

Ordering

Can I cancel my order?

We completely understand, we also change our minds! If your order has not been fulfilled yet, please email us and we will cancel it as soon as possible. Your account will be credited if the payment has already been made.

What if I want to speak to someone?

It would be great to hear from you as well! Please feel free to contact us if you have any questions, concerns, or feedback.We'll get back to you within 48 hours. Please note that inquiries sent on Fridays will be replied to the following Monday, if not earlier.

How do I send my E-Transfer Interac?

Please transfer the funds from your bank account to

Email: info@psychovape.ca
No password is required. However, if your financial institution requires a password please use « psychovape »

Shipping

What countries do you ship to?

The products we offer can only be shipped to Canada, some provinces do not qualify for delivery.

How long will it take to receive my order?

Standard shipping usually takes 2-5 days to arrive. The express option usually takes 1-3 business days.

Track My Order

You will receive an email with tracking information when your order ships. Check your spam folder if you don't receive it.

Returns and Refunds

How do I return a product?

Send us an email and we will send you the steps required for a return if it meets our return policy.

How long will it take to receive my refund?

In the event that a refund is needed, please allow 7 business days for the process to be completed.

Order and Missing items

Some items are missing from my order

Please let us know if something is missing from your order within 24 hours of receiving it, along with a picture. Our team will investigate and contact you as soon as possible.

My order wasn't delivered

Please contact us if you haven't received your order and we will investigate.

Still looking for answers?

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